TAX FREE ORDERING
If you are travelling overseas and departing the country through Auckland International Airport you can purchase your items excluding GST saving 15% on product prices. The goods are sent to Auckland airport for you to collect once you have cleared immigration.
Frequently Asked Questions
Q. How much do I save?
All goods sold in New Zealand are subject to 15% GST, if you are purchasing the items to use overseas on your travels – by buying tax free you don’t have to pay the GST. All products on our website are shown including GST in the price. When buying tax free you only pay the excluding GST price (Website Product Price – %15).
Q. Are there any fees or minimum order amounts?
Due to the costs involved we have a minimum order total of $600 incl GST however there are no additional fees to pay.
Q. How do I calculate the savings?
To calculate the savings for tax free purchases, divide the amount by 1.15 this extracts the 15% GST content that was applied to the original figure, be sure to not confuse this with a 15% discount off the advertised price, if you are uncertain please contact us and we can assist with providing an accurate tax-free price.
Q. Do you offer tax free on all of your products?
At this stage we are offering tax free on most of the brands that we carry such as Canon, Nikon, Sony, Panasonic, Sigma, Tamron and Olympus. We will inform you during the quoting process if a requested product is not eligible for the full tax-free discounted amount.
Q. Can’t I just purchase a camera across the counter and claim the GST back at the airport when I leave?
Unfortunately, not, while many countries allow you to do this New Zealand isn’t one of them.
Q. What warranties and backup support do I get with buying tax free from Auckland Camera Centre?
All camera gear sold by Auckland Camera Centre is sourced through the official factory appointed New Zealand distributors, you will get the full manufacturer’s warranty as offered in NZ with some brands having up to 3 years and our own 5 year extendable warranty if purchased. You also have cover under the Consumer Guarantees Act. If you purchase overseas the warranty is generally valid for the country of purchase and you won’t have any protection or rights under the CGA if the product fails outside of warranty.
Q. How long before I travel do I need to make the purchase?
We have to arrange and courier the goods to the airport to be available for your flight so ideally at least 24 hours prior – if it’s less than that please call 09 8494920 and we will see if we can still get your product there in time
Q. I like to keep the boxes of items I buy, it’s going to be a real pain to carry these for the whole trip.
We can only send brand new items we have sold to the airport, if you purchase a new camera bag (tax free as well) we can package the camera up in the new bag and send it to the airport and we will keep the boxes here for you to collect when you get home.
Q. What happens if I get to the airport and my camera is not there?
We ensure all orders are hand delivered by either same day urgent courier or dropped off directly by our staff to ensure this doesn’t happen, but in the event it did we will get the camera back from the airport and offer you a 100% refund.
Q. Can I purchase tax-free online
Your tax-free purchase will need to be organised directly with us. Please phone us on 09 8494920 or email us at [email protected]
Q. Will I need to pay GST on the goods purchased tax-free when re-entering New Zealand?
As long as the items purchased tax-free are to be used when you have left New Zealand i.e. taken out of the packing and used, then they are not subject to GST when you re-enter New Zealand.
If the items purchased tax-free have not been used, left in the packaging and the tax-free process has been used to by-pass GST payment laws then you may be subject to pay GST on these items.
Tax-free purchases are for items that are to be used outside of New Zealand with no designated period of time. These items can be bought back into New Zealand and will not be subject to GST payment when re-entering.