General FAQs

Auckland Camera Centre charges a surcharge on some payment options offered to its customers. This is done to offset a portion of the costs charged to Auckland Camera Centre by the payment providers (e.g. Q-credit card or other finance companies) when a customer uses these payment methods.

 

How much is the surcharge?

 

Where a surcharge applies, a 2.5% Auckland Camera Centre fee will be applied. The exact amount of any surcharge is clearly displayed during the checkout process of this website so that customers are well aware of what they are purchasing. Auckland Camera Centre also offers multiple payment options that don’t attract a surcharge.

 

When I am directed to the Finance Provider Website, there is no mention of this 2.5% fee?

 

This is because, the 2.5% fee is solely an Auckland Camera Centre surcharge and the payment providers are only reflecting the total amount of requested finance payment by Auckland Camera Centre.

 

But why does Auckland Camera Centre charge a surcharge when some other companies do not?

 

We do this for one simple reason, to save our customers’ money. Rather than absorb this cost and increase our overall prices, we choose to keep our prices lower so those customers who pay via the multiple payment methods we offer that don’t attract fees can avoid the surcharge and enjoy lower prices when they shop.

 

How do I avoid paying surcharges?

 

You can either pay in-store using EFTPOS, Direct Online Banking, Cash or use an alternate finance options which do not have surcharges, such as:

– ZIP
– Afterpay
– Credit Capable Finance
– Q-card Finance (For 6 & 12 Months)
– GEM Visa (For 6 & 12 Months)

All of our cameras and lenses are sourced from official NZ distributors with New Zealand Manufacturing warranties, some accessory products we import such as lens caps and cleaning products.

Yes.

We recommend Credit Capable Finance. If you wish to purchase an item(s) (minimum $500) please contact us or click HERE to apply online. For business owners or professionals we recommend FLEXIRENT. Customers can also use QCARD but only in-store and 2.5% will be added to the cost of the goods.

Yes, please check our consumables section for all the different types we sell. We stock a range of film, paper, chemistry and accessories for films.

Yes, but this cannot be done through our online shopping system. Please contact us for further details.

Yes, please contact us to discuss.

All of our courier shipments require a signature on your end so this is not possible.

Yes all our listed prices are GST inclusive.

You can see our warranty extension information form HERE.

Not at the moment. We don’t do any development or printing service.

Our shopping cart only allows for online orders to be ordered and shipped within New Zealand. If you are outside of New Zealand please email us to organise international orders.

Possibly, please contact us to discuss.

Online Purchasing FAQs

As soon as you supply us with information we require to verify your account.

If you have purchased from us before and your details are in our system, please reply to the verification email with either your customer code or an invoice number. If your details match, we will instantly verify you.

Yes, the product must still be in its original packaging and have tags attached etc.

No, the verification process only happens once when you create an account and place your first order. You will not be asked to do it again, unless we ask you for security reasons.

There are many benefits for customers. We are able to track your purchases and offer additional services. The verification process also provides security when buying online.

Repairs, Returns & Servicing FAQs

Cameras must be sent back to the respective manufacturer or NZ distributor for repair. We can in some situations organise or recommend options for repair of film or vintage cameras.

Yes, we offer a DSLR sensor cleaning service and sell products for you to do it yourself. If you want your camera’s sensor cleaned we charge from $65 including GST and the service has a 24 hour turn around. We also sell wet sensor cleaning kits from $49.

 

*Additional charge applies for same day turnaround (express), by appointment only – please contact us for details.